Ecommerce Shipping & Returns FAQ

JSON-LD Schema Output

Export this template as FAQPage structured data for search engines and AI systems.

{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "mainEntity": [
    {
      "@type": "Question",
      "name": "How long does standard shipping take?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Standard shipping takes 5–7 business days. Express shipping (2–3 business days) is available at checkout. Overnight delivery is available on orders placed before 1 PM EST Monday–Friday."
      }
    },
    {
      "@type": "Question",
      "name": "Do you offer free shipping?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes — free standard shipping applies to all orders over $75. Orders under $75 have a flat $5.99 shipping fee. Free shipping is calculated automatically at checkout, no code required."
      }
    },
    {
      "@type": "Question",
      "name": "How do I track my order?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Once your order ships (usually within 1–2 business days), you'll receive an email with a tracking number. Click the link in the email or enter your tracking number on the carrier's website."
      }
    },
    {
      "@type": "Question",
      "name": "Do you ship internationally?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "We ship to 45+ countries. International delivery takes 10–15 business days. Duties and import taxes are calculated at checkout and are the buyer's responsibility. Not all items ship internationally."
      }
    },
    {
      "@type": "Question",
      "name": "What is your return policy?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Returns are accepted within 30 days of delivery. Items must be unused, unwashed, and in their original packaging. Start a return from your account page — we'll email you a prepaid return label."
      }
    },
    {
      "@type": "Question",
      "name": "How long do refunds take to process?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Refunds are processed within 3–5 business days of us receiving the returned item. The credit appears on your original payment method within 5–10 business days depending on your bank."
      }
    },
    {
      "@type": "Question",
      "name": "Can I exchange an item instead of returning it?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. Select \"Exchange\" when initiating a return and choose your replacement size or color. Exchanges ship within 2 business days of us receiving your return — no need to place a new order."
      }
    },
    {
      "@type": "Question",
      "name": "What if my order arrives damaged or incorrect?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Contact us within 7 days of delivery with your order number and a photo of the issue. We'll ship a replacement immediately at no cost — no need to return the damaged item."
      }
    },
    {
      "@type": "Question",
      "name": "Can I change or cancel my order?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Orders can be modified or cancelled within 2 hours of placement. After that, they enter processing and cannot be changed. Contact support immediately if you need to make a change."
      }
    },
    {
      "@type": "Question",
      "name": "Do you ship to PO boxes or APO/FPO addresses?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "We ship to US PO boxes and APO/FPO military addresses via USPS. Express shipping is not available for these destinations. Delivery to APO/FPO addresses takes 15–20 business days."
      }
    }
  ]
}